A Tale of Two Caseworkers

One caseworker called me and talked to me within days of the child being placed.
The other I didn't actually speak with (other than voice mail-tag) until the child had been with me for six weeks.

One has given me her personal cell phone number, and calls me back within hours if she sees that she even has a missed call from me.
The other has only given me her office number so it is impossible to actually catch her; and it is always 1-2 days before she calls back, if she calls back at all.

I had monthly home visits scheduled with each of them last Friday.
One texted me to ask me the best time to schedule the visit.
The other emailed me to tell me what time the visit would be.

One told me she had checked with her supervisor and the child actually had to be there at the time of the visit, so we scheduled a time after school when the child could be there.
The other said I could go ahead and take the child to daycare because he didn't actually have to be there for the home visit.

One showed up exactly on time.
The other moved the time back by 30 minutes the day before, and then called at the last minute to cancel the visit because she just couldn't break away from the office.

One told me the visit had to be in my HOME, and that seeing each other at the daycare when she is bringing the child back from a parent visit doesn't count as the monthly home visit. 
The other told me that since she had already seen the child twice at daycare, that could count as the monthly visit. 


What made me realize the stark differences was the fact that I had visits with both of them on the same day, and the whole process and outcome was so different between the two of them.  I'm not saying that all of those differences are bad; and I don't know if one of them is better at her job overall than the other, but it sure seems that way from here.